Frequently asked questions (FAQ)

The system can be used by all Budimex Group employees.

Yes, it is possible to order merchandise for personal use. For such orders, payment must be made in advance.

The minimum number of items depends on the type of gadget – the minimum order quantity for a given product is displayed in the quantity selection field and in the product description.

A bespoke product is one that we do not currently have in stock - we only order it once the order has been placed.
The standard lead time for this type of product is approximately 14 working days.

The standard delivery time is 1 to 3 business days for orders of products that are available in stock.

For products marked “Product on request,” the delivery time may be up to 14 business days, depending on the product.

Customized products – the delivery time is determined individually after contacting the Budimex customer service department at budimex@sandex.pl. Please provide detailed information about any changes to the labeling so that we can determine the delivery date.

You can check the status of your order by logging into your account under ‘My orders’ . You will receive an e-mail notification once your order has been dispatched.

For corporate orders: costs are covered by the department responsible for the order, after providing the MPK

For private orders: the price is visible in the system, and payment is made by bank transfer or via an online payment system.

You can pay via a quick online payment system.

Yes, the system offers a personalization option for selected gadgets.

Personalized orders require longer processing times and may incur additional costs. For personalization, please contact us at email:budimex@sandex.pl w to submit your request and obtain detailed information.

The offer is updated every quarter. If you have any suggestions for new gadgets, you can submit them via the contact form on the website or to the email address budimex@sandex.pl.

Company orders

Orders placed for company purposes go through an approval process to ensure compliance with the budget and purchasing policy.

Step 1: Placing an order

• The employee selects the items in the system, specifies the quantity, and adds them to the basket.
  
• They select the department that will cover the costs of the order via MPK
  

Step 2: Approval by supervisor/administration department

• The order is sent to the supervisor or the person responsible for the department's budget.
  
• The supervisor can approve or reject the order, providing justification.
  
• The supervisor has a maximum of 4 working days to approve the order, after which time the order is canceled
  

Step 3: Availability verification by warehouse/logistics

• Once accepted, the order is sent to the supplier's warehouse.
  
• If the product is available, it is processed.
  
• If the ordered product is marked as “Product on request,” the estimated delivery date appears after adding it to the cart.
  

Step 4: Finalization and receipt

• After placing the order and its acceptance by the supervisor, the customer receives a notification that their order has been accepted for processing.
  
• The order status can be checked after logging into the account in the “My orders” tab. After the order has been shipped, the user will receive an email notification.

After placing an order in the intranet system, the supervisor is automatically notified in several ways:

1. Email notification

• The supervisor receives an email with information about the order for approval.
  
• The message contains order details, including a list of items, quantity, purpose of the order, and cost.
  The email includes a link to the system, which allows the order to be approved or rejected with a single click.

For private orders, acceptance is simplified.

Step 1: Placing an order

• The employee selects the items, specifies the quantity, and adds them to the basket.
  
• The system automatically generates an order summary and quote.
  

Step 2: Payment

• The user makes the payment online or by bank transfer.
  
• The system registers the payment and approves the order for processing.
  

Step 3: Processing and delivery

• Once the payment has been credited, the order is sent to the supplier's warehouse.
  
• The customer receives a notification that their order has been accepted for processing.
  
• Once the order has been prepared, the user receives a notification of courier delivery.

The average acceptance time is 4 business days, depending on the approvals required.

The order must be approved by your supervisor via email. If the order is not approved within 4 business days, the order will be canceled.

You will see the reason for rejection in the system. You can contact your supervisor or administration for clarification and possible correction of the order.

Please contact us at the following email address: budimex@sandex.pl

Orders are not consumer sales – this means that returns are only possible if the goods are defective, damaged or do not match the order, unless otherwise agreed when placing the order.

No. Returns must be reported in advance and accepted by the store. Shipments returned without prior notification will not be accepted and will be returned at the customer's expense.

Only damaged, defective or non-compliant goods are subject to complaint. Products damaged as a result of improper use are not subject to complaint.

Complaints should be sent by email to: budimex@sandex.pl within 7 calendar days of receiving the goods or discovering the defect.

Within 7 calendar days of receiving the goods or discovering the defect. Complaints sent after 2 p.m. are treated as submitted on the next business day.

The seller will review your request within 14 days and send you their decision within the next 7 days. They may also ask for additional information or return the product – you will then have 7 days to respond.

Yes. It can be the entire order or part of it. If the complaint is accepted, the seller covers the shipping costs. If the complaint is unfounded, the customer covers the costs (including reshipment).

After further resale of the goods, liability for defects passes to the seller who previously purchased the goods.

No. The amount due must be paid by the date specified on the invoice. Once the complaint has been accepted, the store will issue a correction and refund the appropriate amount.

Within a maximum of 14 days from the date of acceptance of the complaint. The refund also includes a correction of the invoice, if one has been issued.